How do I troubleshoot my cgi-bin?
First refer to the step by step setup guide to ensure the scripts have been uploaded and setup correctly.
There are several error messages that indicate problems with the script setup:
If the scripts execute permissions have not been set correctly
Error 403: Permission denied
This will happen if the script has not been set to have the permission CHMOD 755 or global execute permissions. The execute permissions can be set with your FTP software - consult your manual for details.
If the path to perl has not been specified in the script or has been uploaded in Binary mode
Error 500: Configuration Error
The first line of the script needs to say where the location of perl is on the server. On Easyspace servers this is :
so the first line of the script needs to be written as
or the script will not be able to use the perl installed on the server.
This error is also given if a cgi-script is uploaded in Binary mode rather than ASCII mode which is set in your FTP software.
If the script has syntax errors
The script will return an error like:
While trying to retrieve the URL: [no URL]
The following error was encountered:
Zero Sized Reply
Or you will get a similar hang up error message.
To find what the problem is here you can use our debug script. Make a cgi-script with the content:
# Enter name of script to check here:
$scriptname = "************.cgi";
run this to find where the errors in the script are.
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