Authorisation Error - cannot connect to server

This error message will be generated when the email server does not recognise the format of the password. This occurs when any type of encryption or secure password protocol is used.

This is because the mail server is expecting a plain text version of the password. If it gets an encrypted version it will reject it because it does not match the plain text version it has.

To avoid this problem you need to check your email software to ensure that it is not using any kind of secure connection method or secure password authentication method.

Was this answer helpful?

 Print this Article

Also Read

I have created an FTP user and was able to login but user can't see the home directory in FTP window. Also the user could not transfer files over. What may be the reason?

Cause: New FTP users can not FTP to the Website unless they provide the website name as Remote...

cgi-Bin 500 Internal Server Error

The "500 Internal Server Error" is likely to be the most common error message you will see while...

Outlook Express

The Microsoft knowledge base has help about this error - see...

Rejected Messages

When there is an issue with an email account, the sender may receive a "Recipient address...

Blocking Call Cancelled

This error message will appear when data has been stopped from being either uploaded or...

Powered by WHMCompleteSolution